HOLA will not offer a refund or resend if the tracking information shows any alert status.

Common Alert Reasons

a. Incorrect or insufficient address

b. Refused package

c. Customs clearance issues

d. Non-existing number

e. Unknown recipient

f. Not picked up in time

g. No safe delivery location

h. others

Notice: Local Delivery & Returns

• Local couriers typically attempt delivery 1–3 times, depending on local conditions.
• If a package remains unclaimed, it will be sent to the local post office and held for 3–7 days.
• We will notify you to pick up the parcel as soon as possible.

Important: If the package is not collected within the storage period, it will be returned to the overseas warehouse.

• During the return process, HOLA is not responsible for any loss, and no refund or resend will be issued.
• If the package is destroyed due to overdue storage at the overseas warehouse, HOLA cannot provide a refund or resend.

Basic Re-Delivery Process